Effective Date: July 22, 2026
MediConnect LLC is committed to providing high-quality healthcare education, patient advocacy, and healthcare navigation services. This Refund & Cancellation Policy explains our policies regarding appointment cancellations, rescheduling, refunds, memberships, and recurring subscription billing.
By scheduling an appointment or purchasing a membership, you agree to this Refund & Cancellation Policy.
Appointment Cancellations
Clients may cancel or reschedule a one-time appointment by providing at least 24 hours' advance notice before the scheduled appointment time, by contacting MediConnect LLC or, when available, through the online booking system..
Appointments canceled at least 24 hours before the scheduled appointment are eligible for either a full refund or one complimentary rescheduling, at the client's choice.
Appointments canceled with less than 24 hours' notice are NOT eligible for a refund.
Clients are responsible for joining their scheduled consultation on time.
If a client arrives late, the consultation may be shortened to avoid delaying other scheduled appointments.
Late arrival does not extend the scheduled appointment time or reduce applicable fees.
Missed Appointments (No-Shows)
Clients who fail to attend a scheduled appointment without prior notice are considered a "No-Show."
Missed appointments are generally non-refundable and cannot be rescheduled without purchasing a new appointment, unless otherwise approved by MediConnect LLC.
One-time consultation fees are charged at the time of booking.
Refunds may be considered only when:
The appointment is canceled at least 24 hours before the scheduled time.
MediConnect LLC cancels the appointment and cannot provide a reasonable alternative appointment.
A refund is otherwise required by applicable law.
Once an educational consultation has been completed, fees are non-refundable.
Monthly memberships automatically renew every month until canceled.
Members may cancel their subscription at any time through the Stripe Customer Portal.
Cancellation prevents future renewals but does not refund charges already processed for the current billing period.
Membership benefits remain available until the end of the current paid billing cycle.
Unused appointments or consultation time do not roll over to future billing periods unless specifically stated in the membership description.
Annual memberships automatically renew each year unless canceled before the renewal date.
Members may cancel through the Stripe Customer Portal at any time.
Cancellation prevents future renewals but does not refund the current annual membership fee after the annual billing period has begun.
Membership benefits remain available through the end of the current annual membership term.
Recurring memberships renew automatically using the payment method on file unless canceled before the next billing date.
By purchasing a recurring membership, you authorize MediConnect LLC and Stripe to automatically charge your selected payment method for future renewal periods.
Clients are responsible for maintaining accurate billing information and a valid payment method.
Payment Disputes and Chargebacks
If you believe a billing error has occurred, please contact MediConnect LLC before initiating a chargeback with your financial institution.
Unauthorized or fraudulent chargebacks may result in suspension or termination of services while the matter is investigated.
Exceptional Circumstances
MediConnect LLC understands that unexpected situations may occur.
Refunds or appointment accommodations outside this policy may be considered on a case-by-case basis at our sole discretion.
Nothing in this policy limits any rights that clients may have under applicable law.
If you have questions regarding this Refund & Cancellation Policy, please contact us:
Email: gajafferi@mediconnectllc.com
Website: www.mediconnectllc.com
